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Frequently Asked Questions

Do I need an account to place an order with BOSS?

No, you do not need an account, one-off orders can be paid up front and delivered or collected.
If you wish to order again, we will keep a record of your order history to enable us to supply you with the correct items in the future. You can pay for this as you go or apply for a credit account with us if this suits your needs.

Can I get free delivery on my order?

For our local delivery customers, there is no minimum order for free next working day delivery.

For customers outside our van route, orders over £75 (ex VAT) are free next working day delivery.

Orders under £75 (ex VAT) will incur an £8.50 small order charge.

When will I get my goods delivered?

Our standard delivery is next working day. On receipt of your order, we will send a Sales Order Confirmation, which will confirm price, stock availability and expected delivery date.

If an item is out of stock, we will get in touch with you and discuss with you a replacement or alternative and give you details of the estimated due date of the out of stock item.

How do I place my order online?

You need a login & password to be able to place an order online, if you are a current customer, call or email the office to be issued with your login details. If you are a new customer, you can apply for an online account here: https://www.bossstationery.co.uk/CreateAccount.aspx. If you have any questions, simply phone or email the office and we will do our best to help you out.

Can I place my order on the phone?

Of course, simply phone 01756 793003 between 9.00am and 5.30pm any working day and you will be able to speak to one of our helpful & experienced staff members.

I’ve received my goods and I’ve ordered the wrong thing in error; can I return it?

Many of our items are returnable, however some attract a restock fee. This is because we use a variety of different suppliers. The best course of action is to phone or email the office. However, returns due to customer change of mind are only valid for 7 days, so please let us know as soon as possible if you need to return something.

 

I’ve received my goods and I have a faulty or damaged item, what do I do?

We are very sorry that you have received something which is faulty or damaged, but on rare occasions this does happen. Please inform the office as soon as you notice the fault or damage, (within 48 hours of delivery) and if damaged in transit, take a photograph and if possible inform the courier or driver of any damaged noticed at the time of taking receipt of the goods.

Standard warranty if an item is faulty is 1 year, and sometimes longer, although if an item develops a fault after a few months of use, it may be manufacturer warranty and you may be advised to phone the manufacturer directly – we will give you the relevant contact information.

How do I pay my invoice?

Our preferred method of payment is by BACS, with your account code as the payment reference. We do also accept cheques, debit & credit cards and cash.

Remittances can be emailed to accounts@bosslimited.co.uk.

 

Do you have a catalogue?

We have a catalogue with a selection of our top selling products in, which is distributed to our customers at the beginning of the year, if you have misplaced yours or need another, simply let the office know when you place your next order. If you are a new customer and would like a catalogue, please drop an email to info@bosslimited.co.uk and we will get one to you.

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